Our mission is to provide Asian cosmetics brands at affordable prices. Most cosmetics I tested myself or my lovely Assistant Sandra did. We carry this shop with all our love to Asian cosmetics. Every products before being ready to buy is tested! Sometimes some product line misses one or two items- only because we have not tried it yes, or simple we do not think it is good enough to be recommended!
We do our best to ensure that customers enjoy a hassle-free shopping experience with Ber de Ver. Our team pledges to provide superior support before, during, and even after the shopping process, and to deliver the highest possible customer satisfaction.
Ber de Ver is legally registered company in Japan. We operate under Japanese legal rules.
Registered asVergaray AgaAtsugi shi 243-0005Matsue 1-7-23Arutehaimu 205Japan
We only ship registered packages. If package is more than 2kg we use EMS service. We wrap every item separately and always put free samples. WE also do what we can to provide sample of the particular product, So please do not hesitate to ask for any!
Your order will be shipped between 1-4 days after receipt of payment. There might be delays caused by national holidays or seasonal holidays. We will inform you about it when we accept the order.
All of our products are shipped out from Japan directly.
Shipping fees are NOT included in our prices and will be calculated based on your order weight.
There is a possibility to send unregistered parcel. Then there is no the tracking number but the cost is lower. Please contact us if you would like to use this option. In that case your package will be dispatched at your own risk, but special care is taken to protect fragile objects.
The delivery time does not include Sun and Holidays.
It could be delayed in customs and sometimes you may need to pay duties for the parcel. It depends on country and their customs policy.
Ber de Ver is not responsible for the customs fee. However we promise to do our best to help you out by shipping the package as gift and declaring low value or we divide big order into two smaller. All depends on the order size.
We value your satisfaction the most!
If you are not satisfied with the goods, you can exchange or ask for refund. PLEASE NOTE THAT WE ONLY ACCEPT PRODUCTS THAT ARE IN THE SAME CONDITION AS WE SENT THEM, THAT MEANS NEW AND NOT USED OTHERWISE WE CANNOT TAKE IT BACK AND ALL SHIPPING WILL BE AT YOUR CHARGE.
Ber de Ver reserves the right to charge the handling fee for all returned products.
We recommend to use Paypal for your payments. It is safe, secured and fast. Paypal also offers an option to pay with your credit card.
In case of any payment issues please email us firstname.lastname@example.org
Happy shopping with Ber de Ver! :)